According to the information compiled by the AA correspondent, after the November discount campaigns, consumers turned their attention to the discounts to be held in the last month of the year.
Especially in campaigns carried out through e-commerce, problems such as misleading discounts, disruptions in logistics processes, sending defective goods or not sending goods despite the product price being collected and not exercising the right of withdrawal may occur.
“DISCOUNTS SHOULD BE INCREASED DURING DISCOUNT PERIODS”
Ergün Kılıç, Chairman of the Consumer Rights Association, stated in his assessment of the issue that it is important to increase inspections during periods when promotional sales are intense.
Pointing out that the market should not be left to the initiative of businesses, Kılıç stated that increasing inspections will contribute to the protection of consumer rights and the prevention of unfair competition.
Kılıç stated that informing consumers who purchase goods and services through e-commerce against fraudulent methods will prevent grievances and said:
“In this way, consumers’ attention will be drawn to the risks of fraud and important steps will be taken to prevent grievances. Some businesses that see year-end discounts as an opportunity may victimize consumers. In order to quickly resolve grievances and take the necessary precautions, provincial trade directorates and municipalities should establish units for the rapid and effective resolution of consumer complaints.” .”
Pointing out that conscious consumers should prioritize needs, not wishes, Kılıç said, “Needs should be determined correctly before shopping, a preliminary review should be made about the businesses selling the goods or services to be purchased, and discount rates should be investigated.” made his assessment.
Stating that it is important to check whether the seller is reliable in online shopping, Kılıç said, “One should also be careful about the pages directed through social media channels, and check whether the website has security elements such as SSL certificate and 3D security. The preliminary information that must be conveyed to the consumer before making the payment.” The information should be read in detail. If payments are transmitted via mobile banking, EFT or money transfer should not be made to different names and titles that do not belong to the seller. Having knowledge is also important.” he said.
