With the arrival of the summer months, there is an intense mobility in domestic and international tours. Many people who do not want to deal with individual planning see the tours that organize details such as transportation, accommodation and food as a more comfortable option. However, many citizens who take the package tour, can face various grievances during the holiday process. Particularly recently on the complaint platforms, the comments show that these grievances have reached serious dimensions. Sometimes passengers who are not ready at the determined hours are left without waiting due to the delays expressed in minutes. Sometimes there are no places specified in the tour program. Moreover, in some cases, the routes are completely changed and extra tours that are not included in the program are forcibly sold to passengers.
16 million TL penalty
The inspections initiated for these disruptions, which are harassing many people, are continuing uninterruptedly. So far Within the scope of the inspections carried out by the Ministry of Commerce, an investigation report was prepared for 9 companies in the investigations of package tours so far, and 21 companies were imposed on a total of 16 million TL administrative fine. Currently, the control of 19 companies continues. On the other hand, consumer complaints about the tourism sector make up only 1.4 percent of the total complaints.
Right to return for 14 days
Vice President of Consumer Confederation Lawyer İbrahim Güllü, citizens of transport, food, accommodation, said that they prefer tours more often than to deal with, said that they have to give the package tour agreement to the consumer before the journey. Referring to the fact that consumers should not make a reservation from non -members of the Travel Agencies Association of Türkiye, Güllü said, “It is forbidden to arrange their package of packages, travel and holiday tours. Citizens can examine companies from TÜRSAB’s digital verification system. For reasons that are not caused by the consumer SessenceIt is obligatory to return the entire price paid from the spouse within 14 days at the latest “without any deduction” he said.
Legal obligation
Lawyer Güllü, emphasizing that the holiday preferences shifted to a significant extent in recent years, at this point, consumer rights have become even more important, he said. Güllü said, “Consumers often prefer tours in order not to deal with details such as transportation, food and accommodation. However, the package tour contract must be given to the consumer in writing before the tour starts. This is a legal obligation “ he said.
What are the rights of the consumer?
Lawyer Kevser Yıldırım stated that in case of amendments to the fundamental elements of the contract according to the Package Tour Contracts Regulation, the participant may accept this change or rejected it in writing or with a permanent data storage and said that he could use one of the optional rights in the regulation. Yildirim, in the continuation of the warnings, “Transportation, accommodation and other services, all -inclusive and over 24 hours or nightly accommodation of contracts within the scope of ‘Package Tour’. This rightThe participant who does not want to use a bee may determine the contract without paying any compensation; Following the access of the withdrawal notification, the tour editor is obliged to return all the payment made within 14 days at the latest “
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