Türkiye is among the leading countries in the world in air transportation. Thanks to the airports and new generation fleets that have been put into operation in recent years, foreigners also prefer Turkish airlines. However, increasing demand may cause some delay problems. A very important regulation concerning passengers against the delay problem in air transportation was published the other day. According to the new regulation, passengers will be paid 100 Euros in compensation for domestic flights if the flights are postponed for technical and operational reasons or if the passenger is not delivered to the destination in 3 hours or more. For international flights, 250 Euros will be paid for flights shorter than 1,000 kilometers, 400 Euros will be paid between 1,500-3,500 kilometers, and 600 Euros for distances greater than that.
WHAT ARE PASSENGER RIGHTS?
So, do we know our passenger rights, can compensation be received for every delay? Answering these questions, Lawyer Kevser Yıldırım pointed out that the passenger has the right to service if the flight is delayed. Yıldırım said, “For delays of 2-3 hours, reasonable hot and cold drinks, for delays of 3-5 hours, hot and cold drinks and breakfast or meal depending on the time of day, “In case of delays of more than 5 hours, hot and cold drinks, breakfast or meal depending on the time of day, additional hot and cold drinks and additional light snacks should be served.” he said.
7 DAYS DETAIL
Yıldırım said that if the delay is at least 5 hours, the airline company must also cover the transportation service between the airport and the hotel in case the passenger stays. For the section or sections, the full ticket fee in cash or electronic bank transfer at the purchased price It must be returned within seven days at the latest. “In addition, a return flight must be provided free of charge, allowing the passenger to return to the starting point of his trip at the first opportunity.”
JUDICIAL ROUTE IS OPEN
Lawyer Hadi Dündar is In case of delay of 15 minutes or less, the passenger has no right to compensation. Stating that, “In case of a 30-minute delay in flights, there is generally no compensation. However, some airline companies may offer a certain right to apology even in this case. In cases of delay of 3 hours or more, passengers generally have the right to receive compensation. In this case, in addition to compensation, passengers “They can also benefit from accommodation and food and beverage services,” he said.
While Dündar said, “The cleanliness of the aircraft, lack of personnel, technical malfunctions, problems with the tower or problems arising from the airport management will not be reflected on the passengers,” he also added that if the passengers are victimized for these reasons, they have the right to compensation and should request this from the airline company.
(email protected)
