Minister Uraloğlu made a written statement regarding the digitalization efforts within the scope of passenger transportation by rail. Uraloğlu stated that digitalization is one of the most important elements that transform the service quality in railway transportation in line with the requirements of the age. Emphasizing that they both facilitate the ticket purchasing process and contribute to the protection of nature with the Passenger Transport Platform (YTP), Minister Uraloğlu said, “By gathering YTP, ticketing, reservation and customer services processes under one roof, we prevented the cutting down of 3 thousand trees thanks to approximately 24 million ticketing transactions carried out annually in the digital environment.”
‘TICKET ISSUE TIME HAS REDUCED TO 15 SECONDS’
Uraloğlu stated that citizens can buy their tickets within seconds via the web or mobile application with the platform developed entirely by Turkish engineers by the Republic of Turkey State Railways (TCDD), and said, “The ticket cutting process time has decreased to 15 seconds at the box office and 35 seconds on mobile. Thanks to its cloud-based infrastructure, the system can handle 85 thousand ticketing transactions per day. Microservice architecture saves energy by using resources only when needed. YTP is the ‘From the Public’ within the scope of the 2025 Turkey Informatics Awards of the Turkish Informatics Association.” “It was awarded the first prize in the ‘Citizen Services’ category,” he said.
‘THE TRANSACTIONS BECAME FAST AND PROBLEM-FREE’
Uraloğlu noted that passenger admission transactions on trains are now carried out within seconds with a QR code or ID card and said, “In this way, the passenger experience has improved significantly and transactions have become faster and smoother. In 2025, 45 percent of our total ticket sales were made through the mobile application and 24 percent through the website; on high-speed trains, approximately 90 percent of ticket sales were made through digital channels.”
